Question 1

Is shipping free?

Accepted Answer

Free in Benelux, Germany, Austria, and France. Free across the rest of the EU on orders over €100 — otherwise €4,95. Worldwide shipping is available at checkout.

Question 2

How long does delivery take?

Accepted Answer

Orders ship within 1–2 business days. EU deliveries go via DHL Parcel. International orders travel via DHL Express.

Question 3

Do you ship worldwide?

Accepted Answer

Yes. Taxes and import duties are included in the price — no surprises at the door.

Question 4

What is your return policy?

Accepted Answer

Returns are accepted within 14 days of delivery. Items must be unworn and returned with tags intact.

Question 5

Who covers return shipping?

Accepted Answer

Return shipping costs are the customer's responsibility.

Question 6

When will I receive my refund?

Accepted Answer

Once we receive and inspect the return, a refund is issued to your original payment method. Allow a few business days for it to appear.

Question 7

What materials do you use?

Accepted Answer

Beanies, scarves, and bandanas: 75% Lambswool, 25% Caregora. Sweaters: 100% Shetland wool. Gloves: 100% Merino wool. Caps: 100% Cotton. Nothing synthetic.

Question 8

What is Caregora?

Accepted Answer

Caregora is a certification for responsibly sourced, fully traceable animal fibres. Every beanie, scarf, and bandana carries this certificate. All three are 100% biodegradable.

Question 9

How do I care for my beanie, scarf, or bandana?

Accepted Answer

Dry clean only. The lambswool blend holds its shape best with professional cleaning.

Question 10

How do I care for a sweater?

Accepted Answer

Hand wash cold. Lay flat to dry. Do not tumble dry.

Question 11

How do I care for gloves?

Accepted Answer

Hand wash cold. Lay flat to dry.

Question 12

Will my woollen piece pill?

Accepted Answer

Quality wool may show light pilling early on, which tends to reduce over time. A fabric comb handles any that appears.

Question 13

Where are your products made?

Accepted Answer

Most pieces — beanies, scarves, bandanas, sweaters, gloves — are made in Scotland. Caps are made in Portugal.

Question 14

What size is the beanie?

Accepted Answer

One size fits all. The knit stretches naturally to fit most head sizes. Flat dimensions: 27.5 × 22 cm.

Question 15

What are the scarf and bandana dimensions?

Accepted Answer

Classic scarf: 200 × 30 cm. Checkered scarf: 200 × 26 cm. Bandana: 100 × 36 cm.

Question 16

What sizes do sweaters come in?

Accepted Answer

S, M, L, XL, and XXL.

Question 17

What size are the gloves?

Accepted Answer

One size. The men's version is slightly larger than the women's.

Question 18

What currencies do you accept?

Accepted Answer

EUR, GBP, USD, and others. Switch currency at the top of any page.

Question 19

Can I change or cancel my order?

Accepted Answer

Reach out as quickly as possible. Once an order is packed, we can no longer make changes.

Question 20

I didn't receive a confirmation email.

Accepted Answer

Check your spam folder. If nothing arrives within a few minutes, contact us via the contact page.

Question 21

Do you offer gift packaging?

Accepted Answer

Yes — complimentary. Add a gift box in your bag at checkout. You can include a personal message at no extra cost.

Question 22

Do you sell gift cards?

Accepted Answer

Yes. Digital gift cards are available in the shop. They have no expiry date.

FAQ

Shipping

Returns

Materials & Care

Sizing

Orders & Payment

Gifts

FAQ